Specifying Requirements

A textual description (i.e. prose) can be used to describe requirements. Prose is especially useful when describing abstract ideas such as the vision of a product.

Avoid using lengthy prose to describe requirements; they can be hard to follow.

A common format for writing user stories is:

We can write user stories on index cards or sticky notes, and arrange on walls or tables, to facilitate planning and discussion. Alternatively, we can use a software (e.g., GitHub Project Boards, Trello, Google Docs, ...) to manage user stories digitally.

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The {benefit} can be omitted if it is obvious.

It is recommended to confirm there is a concrete benefit even if you omit it from the user story. If not, you could end up adding features that have no real benefit.

You can add more characteristics to the {user role} to provide more context to the user story.

You can write user stories at various levels. High-level user stories, called epics (or themes) cover bigger functionality. You can then break down these epics to multiple user stories of normal size.

You can add conditions of satisfaction to a user story to specify things that need to be true for the user story implementation to be accepted as ‘done’.

Other useful info that can be added to a user story includes (but not limited to)

• Priority: how important the user story is
• Size: the estimated effort to implement the user story
• Urgency: how soon the feature is needed

User stories capture user requirements in a way that is convenient for i.e. which features to include in the productscoping, i.e. how much effort each feature will takeestimation, and i.e. when to deliver each featurescheduling.

[User stories] strongly shift the focus from writing about features to discussing them. In fact, these discussions are more important than whatever text is written. _{[Mike Cohn, MountainGoat Software 🔗]}

User stories differ from e.g. a description of the requirements written in prosetraditional requirements specifications mainly in the level of detail. User stories should only provide enough details to make a reasonably low risk estimate of how long the user story will take to implement. When the time comes to implement the user story, the developers will meet with the customer face-to-face to work out a more detailed description of the requirements. [more...]

User stories can capture non-functional requirements too because even NFRs must benefit some stakeholder.

While use cases can be recorded on e.g. index cards or sticky notesphysical paper in the initial stages, an online tool is more suitable for longer-term management of user stories, especially if the team is not physically in the same locationco-located.

A use case describes an interaction between the user and the system for a specific functionality of the system.

System: Online Banking System (OBS)
Use case: UC23 - Transfer Money
Actor: User
MSS:
  1. User chooses to transfer money.
  2. OBS requests for details of the transfer.
  3. User enters the requested details.
  4. OBS requests for confirmation.
  5. User confirms.
  6. OBS transfers the money and displays the new account balance.
  Use case ends.

Extensions:
  3a. OBS detects an error in the entered data.
    3a1. OBS requests for the correct data.
    3a2. User enters new data
    Steps 3a1-3a2 are repeated until the data entered are correct.
    Use case resumes from step 4.
  
  3b. User requests to effect the transfer in a future date.
      3b1. OBS requests for confirmation.
      3b2. User confirms future transfer.
      Use case ends.
  
  *a. At any time, User chooses to cancel the transfer.
      *a1. OBS requests to confirm the cancellation.
      *a2. User confirms the cancellation.
      Use case ends.

UML includes a diagram type called use case diagrams that can illustrate use cases of a system visually, providing a visual ‘table of contents’ of the use cases of a system.

In the example on the right, note how use cases are shown as ovals and user roles relevant to each use case are shown as stick figures connected to the corresponding ovals.

Unified Modeling Language (UML) is a graphical notation to describe various aspects of a software system. UML is the brainchild of three software modeling specialists James Rumbaugh, Grady Booch and Ivar Jacobson (also known as the Three Amigos). Each of them has developed their own notation for modeling software systems before joining force to create a unified modeling language (hence, the term ‘Unified’ in UML). UML is currently the de facto modeling notation used in the software industry.

Use cases capture the functional requirements of a system.

A use case is an interaction between a system and its actors.

Actors in Use Cases

A use case can involve multiple actors.

An actor can be involved in many use cases.

A single person/system can play many roles.

Many persons/systems can play a single role.

Use cases can be specified at various levels of detail.

While modeling user-system interactions,

• Start with high level use cases and progressively work toward lower level use cases.
• Be mindful at which level of details you are working on and not to mix use cases of different levels.

Writing use case steps

Extensions are "add-on"s to the MSS that describe exceptional/alternative flow of events. They describe variations of the scenario that can happen if certain things are not as expected by the MSS. Extensions appear below the MSS.

This example adds some extensions to the use case in the previous example.

System: Online Banking System (OBS)
Use case: UC23 - Transfer Money
Actor: User
MSS:
  1. User chooses to transfer money.
  2. OBS requests for details of the transfer.
  3. User enters the requested details.
  4. OBS requests for confirmation.
  5. User confirms.
  6. OBS transfers the money and displays the new account balance.
  Use case ends.

Extensions:
  3a. OBS detects an error in the entered data.
    3a1. OBS requests for the correct data.
    3a2. User enters new data
    Steps 3a1-3a2 are repeated until the data entered are correct.
    Use case resumes from step 4.
  
  3b. User requests to effect the transfer in a future date.
      3b1. OBS requests for confirmation.
      3b2. User confirms future transfer.
      Use case ends.
  
  *a. At any time, User chooses to cancel the transfer.
      *a1. OBS requests to confirm the cancellation.
      *a2. User confirms the cancellation.
      Use case ends.

  *b. At any time, 120 seconds lapse without any input from the User.
      *b1. OBS cancels the transfer.
      *b2. OBS informs the User of the cancellation.
      Use case ends.

Note that the numbering style is not a universal rule but a widely used convention. Based on that convention,

• either of the extensions marked 3a. and 3b. can happen just after step 3 of the MSS.
• the extension marked as *a. can happen at any step (hence, the *).

When separating extensions from the MSS, keep in mind that the MSS should be self-contained. That is, the MSS should give us a complete usage scenario.

Also note that it is not useful to mention events such as power failures or system crashes as extensions because the system cannot function beyond such catastrophic failures.

In use case diagrams you can use the <<extend>> arrows to show extensions. Note the direction of the arrow is from the extension to the use case it extends and the arrow uses a dashed line.

You can use actor generalization in use case diagrams using a symbol similar to that of UML notation for inheritance.

In this example, actor Blogger can do all the use cases the actor Guest can do, as a result of the actor generalization relationship given in the diagram.

Do not over-complicate use case diagrams by trying to include everything possible. A use case diagram is a brief summary of the use cases that is used as a starting point. Details of the use cases can be given in the use case descriptions.

Some include ‘System’ as an actor to indicate that something is done by the system itself without being initiated by a user or an external system.

The diagram below can be used to indicate that the system generates daily reports at midnight.

However, others argue that only use cases providing value to an external user/system should be shown in the use case diagram. For example, they argue that ‘view daily report’ should be the use case and generate daily report is not to be shown in the use case diagram because it is simply something the system has to do to support the view daily report use case.

We recommend that you follow the latter view (i.e. not to use System as a user). Limit use cases for modeling behaviors that involve an external actor.

UML is not very specific about the text contents of a use case. Hence, there are many styles for writing use cases. For example, the steps can be written as a continuous paragraph. Use cases should be easy to read. Note that there is no strict rule about writing all details of all steps or a need to use all the elements of a use case.

There are some advantages of documenting system requirements as use cases:

• Because they use a simple notation and plain English descriptions, they are easy for users to understand and give feedback.
• They decouple user intention from mechanism (note that use cases should not include UI-specific details), allowing the system designers more freedom to optimize how a functionality is provided to a user.
• Identifying all possible extensions encourages us to consider all situations that a software product might face during its operation.
• Separating typical scenarios from special cases encourages us to optimize the typical scenarios.

One of the main disadvantages of use cases is that they are not good for capturing requirements that does not involve a user interacting with the system. Hence, they should not be used as the sole means to specify requirements.

A supplementary requirements section can be used to capture requirements that do not fit elsewhere. Typically, this is where most Non Functional Requirements will be listed.